Your Customer Journey
Let us inform you how each team at Dalys contributes to your customer journey when you come onboard with us.
Dalys are an innovative Telecoms and IT provider, that has been delivering tailored solutions to businesses since 1996.
Today, Dalys are a leading provider in the industry. The values that we pride ourselves in have helped us to build a reputation as a trusted partner to our clients, and develop long lasting relationships with them.
The Sales and Marketing Team
Our Sales and Marketing Team are responsible for keeping in contact with you and reaching out to new customers. We keep regular contact to maintain your satisfaction with your current services. We will ensure that your telephony and IT systems are kept up to date with the latest technologies. In the instances where changes are necessary for your business, our Account Managers have years of expertise in the field to provide you with the correct information to guide your personalised solution.
The Projects Team
The team will project manage your new solution with you and ensure a smooth installation that meets all your expectations. Throughout your journey, they will stay with you each step of the way to guarantee that all milestones are hit, and any potential risks are mitigated. Their contact will also solidify exactly how you require your solution to work, before booking in your installation and training at a time suitable for you.
The Installation Team
Our engineers are the practical team, working nationally, across individual and multi-sites. Most of their work occurs outside of the office, travelling to our customer’s sites, all over the UK. They provide training for you, so that you are confident In understanding how to properly and efficiently use your new solution. We want you to get the most out of it!
See here to find out some of the issues our engineers can face whilst travelling!
The Service Support Team
Our service support team are there to solve any issues or queries that you may have post installation. The team are there to provide and maintain the efficient solution, and to deter any business disruption. They are happy to help with any issue, no matter the severity; our customers are our top priority. Therefore, we want to always provide you with optimal support to make sure that you feel protected by us.