The Dalys Journey


Join us on our journey as we continue to push the boundaries of what is possible with technology as we strive to be the best in the industry.

Our Journey

Dalys is an innovative Telecoms and IT provider, that has been delivering cutting-edge solutions to businesses for over two decades.

Our journey first began with a simple goal, to empower businesses of all sizes with the technology that they required for them to succeed.  

We have come a long way since then, and today we are proud to be a leading provider of Telecoms, IT and Technology solutionsOur values have helped us to build a reputation as a trusted partner to our clients, and which have enabled us to develop long-lasting relationships with many of the most successful providers within the industry.

Our History

1996

The Birth Of Daly Systems

On 22nd January 1996, our Owner and MD Peter Daly had a vision and along came Daly Systems.

Dalys was initially set up as a reseller for Nitsuko (Now NEC) and Siemens telephone systems from a shared office in Leicester.

We achieved growth through sales of PBX’s (Telephone Systems) utilising ISDN connections and delivering new features like DDI routing and voicemail functionality.

group of Daly System workers in 1996

1996

1997

Our First Employee & Office

Exciting times at Dalys as our first employee joined. We also moved to our own office based in Gower Street, Leicester.

Engineering installations were subcontracted out.

1997

Our First Office – Gower Street

Gower St, Leicester

1998

First Installation Engineer

Continued to grow our team by hiring our first installation engineer to assist with increasing business levels.

We also added maintenance and service for telephone systems with help desk support. 

We started maintaining telephone systems with customer contracts for lines and calls as an alternative to BT. 

Established technical alliance with a CRM provider to deliver NEC DXE integration to desktop CRM and ERP solutions.

1998

1999

More Growth

Due to expanding our team further we expanded to a second office in Gower St. 

1999

1999

Exciting visit to Tokyo

We received an invitation to visit NEC in Tokyo as a reward for being in the top 10 resellers in the UK.

1999

1999

Dalys in Tokyo

Peter Daly and others pictured in Tokyo

1999

2001

The Birth Of Alexandra Leasing

Dalys established Alexandra Leasing as a sister company with the aim to assist customers with hardware acquisitions. 

2001

2002

Expansion Of Gower Street

An exciting time for Dalys, as we expanded to 14 staff and expanded the office to accommodate this growth

2002

2003

National Contract

Won a huge multi-site national contract to replace ageing BT systems with 150 x NEC XN 120 digital telephone systems. The customer is still very active today and is our largest multisite client with over 400 sites. 

Installation of NEC ASPIRE IP telephone systems which allowed us to utilise VoIP technology enabling us to link sites together and permit home working via internet connections.

2003

2004

A Huge Achievement!

We continued to win further NEC Sales awards for the deployment of many  XN120 across the UK.

Current Operations Director Rob Castleman was appointed as an Engineer.

2004

2006

Our 10 Year Anniversary!

We celebrated our 10 years in business with a customer dinner and charity night supporting Hope Against Cancer. 

Photo of Peter Daly celebrating Dalys 10th Anniversary

2006

2008

On The Move!

Due to growth we relocated our offices to a larger premises, this enabled us to hold more stock, employ more staff and be more flexible on delivering solutions – this time to Heanor Street, Leicester.

We also celebrated with a company rebrand and logo change

2008

2010

Dunelm Call Centre

Fantastic achievement for Dalys to win the opportunity to install the Dunelm PLC call centre, at the UK customer service centre in Manchester. 

2010

2011

Dunelm PBX

Continued our work with Dunelm which included the  installation of a large PBX to their new store support HQ based in Leicester 

To reduce the disruption to business, this was all delivered over a single Bank Holiday weekend, with all 300+ staff working at the new location on the following Tuesday

2011

2013

Openreach Agreement

We implemented our new in-house billing system, to assist our customers with streamlining their billing. 

The Openreach contract agreement was signed, to allow for Dalys to provision Openreach services directly.  

2013

2015

One Million Minutes

Dalys monthly billing achieves 1 million minutes through our systems.

Installation of our first SIP trunks and Direct Internet Access circuits (leased line) to our customers

IP CCTV solutions added to our product portfolio. 

2015

2016

20th Year Anniversary

The company celebrated 20 years in business.

Exciting appointments of Paul Rowe and Rob Castleman who were appointed as Finance Director and Operations Director respectively. 

IT Support services began, supported by IT hardware and software sales. 

2016

2017

In-House Data Centre

Established our in-house data centre.

Dual internet connections, and our power standby resilience installed. 

This solution still handles thousands of voice & video calls daily, and also provides data storage and disaster recovery option for our clients.

2017

2018

Awarded as a Gamma Gold Partner

Dalys was appointed GOLD partner status with Gamma – a leading provider of Unified Communications as a Service (UCaaS) and the largest SIP Trunk provider in the UK

gammar-gold-partner

2018

2018

Microsoft Gold

Dalys were appointed Microsoft GOLD partner status, which allows us to supply and support Microsoft services. 

microsoft-gold-partner

2018

2020

Adapting To The Pandemic

Within weeks of the Covid-19 Pandemic outbreak, Dalys adapted to the work-from-home lifestyle and assisted many businesses in achieving the same.

Screenshot of a Daly Systems Microsoft Teams call during Lockdown 2020

2020

2021

Another Exciting Partnership: Wildix

Dalys were appointed GOLD Partner status with Wildix –  who strengthen the Dalys Hosted Voice portfolio. 

wildix

2021

2021

25th Anniversary

The company celebrated it’s 25 year anniversary with a rebrand of the logo. 

2021

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