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TELEPHONY SERVICES

Telephony Support
Services

Our Telephony Support Services offer comprehensive technical support and maintenance to keep your communications running smoothly and efficiently.

About Our Service

Your telephony is essential for business productivity. Our team of experts provide comprehensive support services to keep your communications running smoothly. With regular check-ups to emergency troubleshooting, Dalys has the expertise to ensure that your business remains up and running. With our support service, you can stay assured that your system is in good hands. 

 

 

 

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Consultancy

Our service team is here to support our customers and work with you to identify your specific needs and goals and discuss through the possibilities of solutions to best fit your needs. 

Dalys can assess your current telephony services and provide expert recommendations on how best to optimise or upgrade in order to improve your communications.

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Remote Diagnosis

We can troubleshoot many solutions from our offices, to diagnose problems efficiently. If for some reason your site may be offline, we have a team of engineers who can visit your site. 

Dalys have the Support Team ready to promptly address any issues; a level that is critical for businesses needing to maintain high levels of communication and minimise downtime. With our efficient response time and commitment to customer satisfaction, we can promise fullfilment of your needs. 

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Remote Re-configuration

We can change the way the solution “behaves” to better suit the customers’ environment & needs. Helping ensure that your customers can stay up to date and receive any necessary information in all situations. 

During instances such as the holiday periods, let us help you re-configure your automated phone greeting to inform your customers of any closing hours. Little changes that Dalys offer to you can help increase your customer satisfaction, through individuals being updated.

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Disaster Recovery

Disaster recovery is a critical component of any successful telephony service. Our service desk can divert calls, deploy backup connectivity, provide temporary voice access, battery power backup or even full N+1 backup solutions. 

We will maintain or re-establish your vital infrastructure and systems following any disruptions. By allowing for our expertise, your business can maintain peace of mind through knowing that your services are secure and safe.

 


OUR APPROACH

Innovation. Agility, Expertise.

At Dalys, we take a customer-focused approach to all our services. We aim to understand your unique needs and work with you to develop bespoke solutions that meet your specific requirements.

Design

For the design phase, we focus on creating an innovative and visually appealing solution to meet your needs.

Develop

In development, our team uses the latest technology and practices to bring the design to life. You can trust us.

Deploy

For deployment, we ensure a smooth and seamless transition, ensuring the solution is integrated seamlessly into your infrastructure.

Hear What Our Customers Say