Horizon & Horizon vs Microsoft

SMARTER WORKING 

Team working – Hunt Groups Distribute and allocate calls across your team, Call Transfer to any internal or external number, Call Park Hold a call and pick it up on another phone, Instant Group Call enables efficient collaboration. 

Improving company image – Call Waiting So you’re ready to take your next call, Diversion Inhibitor Avoid your calls being passed on, Auto Attendant Provide callers with menu options for call routing. 

Mobile and flexible working – Home Worker Take your profiles and settings to your home, Visual voicemail Play a message from your desktop or mobile, save it and ultimately delete it via the Horizon app. Horizon can mail you a copy of a recording or forward it to your entire team, One Number Anywhere and Sequential Ringing Never miss a call, Hot-Desking Use your number on any enabled phone in your company Remote Office Use your number and profile on any phone. #

Working efficiently – Presence or Pre-set Availability Profiles to manage incoming calls, Anonymous or Selective Call Rejection No more unwanted calls, Busy Lamp Keys Call your colleagues when they are free, Do Not Disturb Show you are unavailable, Company Directory available from the handset, Speed dials Up to 100 for your favourite numbers, Call Recording for audit trails, compliance or training. 

Security and fraud prevention – Call Barring Bar unapproved call types, Authorisation Codes Control access to phones. 

CHOOSE YOUR DEVICES 

Can be used from multiple different devices (headset, phone, mobile, desktop etc), also has an easy-to-use app for desktop and mobile. 

SIMPLIFYING CUSTOMER ENGAGEMENT 

Horizon Contact is an integrated business communication and customer contact solution that simplifies multi-channel customer interaction, perfect for organisations who want to make it easier for customers to engage with them. 

Horizon Contact provides an easy to use, self-service feature set, for small to medium businesses, at a price point they can afford. 

Horizon Contact is compatible with a broad range of handsets and supports WebRTC to enable the use of soft phones. This allows an agent to work from anywhere on any device, with only the need to access a supported browser 

COMPATIBILITY 

Compatible with Windows and Mac desktops, laptops, Android and IOS devices. 

Can connect your office phone to any business device you prefer. Can handle your account and calls from anywhere. Minimises telephony costs while on the move, in temporary access points (hotels, b&b etc) or in different locations. Android and IOS app can do almost anything the desktop app can – ideal for users who often work remotely.  

DATA ANALYSIS 

Offers more in-depth call management reporting and wallboard integration to help organisations gain a real-time understanding of calls.  

Gives access to a data feed for devices with Horizon, allowing you to view the statistics you need to help manage your business. Monitor time to answer calls more efficiently, analyse internal call patterns, see how many calls are being abandoned with the ability to return them, make sure operators are always in place. 

CALL CENTRE 

Horizon Call Centre is a cloud-based add-on service with an extensive range of inbound call centre capabilities that can be configured and managed via an easy-to-use web portal. Horizon Call Centre is ideal for any business that receives inbound calls to sales teams, help desks, accounts, receptionists or customer service representatives, right through to more formal inbound call centre environments. 

HORIZON COLLABORATE VS MICROSOFT TEAMS 

Horizon Collaborate is built upon Horizon PBX (Private Branch Exchange), thus is already a reliable PBX service. It offers instant messaging, presence, voice, video, desktop / application sharing and document sharing, and is also compatible across Windows, Mac, Android and IOS products. 

Microsoft’s real-time communications products started life as a simple messaging solution. Their strengths have always been instant messaging and desktop software, with limited success as a PBX solution. A full UC (Unified Communications) solution is available, but not without additional costs. 

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