TELEPHONY Solutions

Contact Centre

Simplify customer engagement with Gamma’s Horizon Contact solution. The Contact Centre built for your business. A flexible and scalable solution for businesses looking to improve their customer engagement and support operations.

About Our Service

Contact Centre is a powerful and flexible call centre solution that allows companies to manage and route customer interactions across multiple channels, including voice, email, chat, and social media. It allows businesses to improve customer service, increase agent productivity and efficiency, and gain valuable insights into customer behaviour and interactions. 


Contact Centre

Contact Centre provides businesses with a scalable and flexible platform for handling customer interactions, reducing costs, and increasing customer satisfaction.

Cloud Contact Centre Solutions

Cloud contact centre solutions offer businesses a flexible, scalable and cost-effective way to manage their customer interactions. With cloud-based contact centres, businesses can improve their customer experience, increase efficiency and lower costs.

Omnichannel Contact Centre

An omnichannel contact centre allows businesses to manage customer interactions across multiple channels in a seamless and integrated manner. This solution enables businesses to provide a consistent customer experience, regardless of the channel they choose to interact through.

Virtual Contact Centre

A virtual contact centre is a cloud-based contact centre that enables businesses to manage customer interactions from any location, with the use of any device. This solution provides businesses with the ability to reach customers through multiple channels such as phone, email, chat, and social media.

Intelligent Contact Centre

An intelligent contact centre leverages artificial intelligence and machine learning technologies to enhance the customer experience and improve efficiency. This solution enables businesses to automate routine tasks, provide personalised interactions and offer real-time insights into customer behaviour and preferences.

Benefits of Horizon Contact

Extensive Reporting

Complete with a comprehensive reporting tool that enables multiple reports to be created across all channels

Access anywhere

Horizon Contact is cloud-based meaning Agents can log into any device and work anytime, anywhere. As Horizon uses WebRTC, agents can have the same user experience regardless of location.

CRM Integration

Has a fully integrated CRM solution, allowing you to manage all customer interactions within a single database. Currently offers integration with Salesforce, Microsoft Dynamics & Zendesk

Guranteed SLA

Our Partners, Gamma have built an architecture that will deliver at least a 99.99% uptime SLA. Built across four Gamma data centres, the distributed architecture means loss of any single site won't impact the ability to service customers

Our approach

Innovation. Agility. Expertise.

At Dalys, we take a customer-focused approach to all our services. We aim to understand your unique needs and work with you to develop bespoke solutions that meet your specific requirements.

Design

For the design phase, we focus on creating an innovative and visually appealing solution to meet your needs.

Develop

In development, our team uses the latest technology and practices to bring the design to life. You can trust us.

Deploy

For deployment, we ensure a smooth and seamless transition, ensuring the solution is integrated seamlessly into your infrastructure.

Hear what our customers say