About Our Service
Contact Centre is a powerful and flexible call centre solution that allows companies to manage and route customer interactions across multiple channels, including voice, email, chat, and social media. It allows businesses to improve customer service, increase agent productivity and efficiency, and gain valuable insights into customer behaviour and interactions.
Cloud Contact Centre Solutions
Cloud contact centre solutions offer businesses a flexible, scalable and cost-effective way to manage their customer interactions. With cloud-based contact centres, businesses can improve their customer experience, increase efficiency and lower costs.
Omnichannel Contact Centre
An omnichannel contact centre allows businesses to manage customer interactions across multiple channels in a seamless and integrated manner. This solution enables businesses to provide a consistent customer experience, regardless of the channel they choose to interact through.
Virtual Contact Centre
A virtual contact centre is a cloud-based contact centre that enables businesses to manage customer interactions from any location, with the use of any device. This solution provides businesses with the ability to reach customers through multiple channels such as phone, email, chat, and social media.
Intelligent Contact Centre
An intelligent contact centre leverages artificial intelligence and machine learning technologies to enhance the customer experience and improve efficiency. This solution enables businesses to automate routine tasks, provide personalised interactions and offer real-time insights into customer behaviour and preferences.
Benefits of Horizon Contact
Innovation. Agility. Expertise.
At Dalys, we take a customer-focused approach to all our services. We aim to understand your unique needs and work with you to develop bespoke solutions that meet your specific requirements.